On5th March 2019 at Marriot Mena House, Mantrac Distribution and AVAYA held the“Intelligent Xperiences” event for over 70 partners specialized in delivering open, converged and innovative contact centersolutions; cloud-based, on-premise, or hybrid.The objective of the “IntelligentXperiences” event by Avaya and MantracDistribution is outlining a clear strategy to support partners’ business growthin Digital Transformationin Egypt.
AYAYA,as the #1 global leader in Contact Centersolutions and the #1 in Interactive Voice Response globally, is committed toinnovation, partnership, and a relentless focus on what’s next.From embedding AI into communications workflows to creating seamlessomni-channel experiences, the event features real, working solutions to thebiggest business challenges that companies face today.
Theevent also covered partner incentive and loyalty programs, the future ofUnified Communications, delivering the Multi-Touch Customer Experience, AvayaCentrum & Mid-Market Updates, and New Desktop & HospitalityExperiences. Avaya’s strength in providing intelligent connectivity wasdemonstrated through their open, converged and innovative solutions thatenhance and simplify communications and collaboration.
Onthe other side, Mantrac Distribution focused on sales engagement with itspartners as well as price support on announcing its Q2 Rewarding Program and atime-limited Promo on IP Office Bundles. Mantrac Distribution further empowersits channels on offering hardware warranty extension up to three years.
Atthe press conference covering the event, Ahmed El-FAYED – AVAYA ChannelManager, declared that Avaya invests over 200 billion dollars in research anddevelopment of intelligent solutions and that as of now, Avaya is successfullyoperating in 170 countries delivering contact services to over 139 millionusers. Mr. Hossam ROSHDY – Mantrac Distribution GM, added that MantracDistribution and Avaya, as one of its strategic partners, have successfullyadded real value to the communication industry and its development in Egyptsince 2009.
Following,Ahmed MAGDY, MD Network and Security BU Manager, emphasized that holding these eventsare of great importance to introduce Avaya’s new solutions and transferknowledge to business partners. He also explained that, as a VAD(value-added-distributor), Mantrac Distribution is committed to helpingpartners customize Avaya solutions to their customers’ needs in addition toproviding installation and after-sales support through our certified engineersand authorized service center.