5th March 2019 at Marriot Mena House, Mantrac Distribution and AVAYA held the
“Intelligent Xperiences” event for over 70 partners specialized in delivering open, converged and innovative contact center
solutions; cloud-based, on-premise, or hybrid.
The objective of the “Intelligent
Xperiences” event by Avaya and Mantrac
Distribution is outlining a clear strategy to support partners’ business growth
in Digital Transformation
as the #1 global leader in Contact Center
solutions and the #1 in Interactive Voice Response globally, is committed to
innovation, partnership, and a relentless focus on what’s next.
From embedding AI into communications workflows to creating seamless
omni-channel experiences, the event features real, working solutions to the
biggest business challenges that companies face today.
event also covered partner incentive and loyalty programs, the future of
Unified Communications, delivering the Multi-Touch Customer Experience, Avaya
Centrum & Mid-Market Updates, and New Desktop & Hospitality
Experiences. Avaya’s strength in providing intelligent connectivity was
demonstrated through their open, converged and innovative solutions that
enhance and simplify communications and collaboration.
the other side, Mantrac Distribution focused on sales engagement with its
partners as well as price support on announcing its Q2 Rewarding Program and a
time-limited Promo on IP Office Bundles. Mantrac Distribution further empowers
its channels on offering hardware warranty extension up to three years.
the press conference covering the event, Ahmed El-FAYED – AVAYA Channel
Manager, declared that Avaya invests over 200 billion dollars in research and
development of intelligent solutions and that as of now, Avaya is successfully
operating in 170 countries delivering contact services to over 139 million
users. Mr. Hossam ROSHDY – Mantrac Distribution GM, added that Mantrac
Distribution and Avaya, as one of its strategic partners, have successfully
added real value to the communication industry and its development in Egypt
Ahmed MAGDY, MD Network and Security BU Manager, emphasized that holding these events
are of great importance to introduce Avaya’s new solutions and transfer
knowledge to business partners. He also explained that, as a VAD
(value-added-distributor), Mantrac Distribution is committed to helping
partners customize Avaya solutions to their customers’ needs in addition to
providing installation and after-sales support through our certified engineers
and authorized service center.