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CUSTOMER PROFILE

INDUSTRY

• Fast Food Retail Chain

SIZE

• More than 100 branches in Egypt operating 24/7
• Receives around 90,000 to 120,000 calls per day through its Cairo-based call center
• One short number serves all its branches in Cairo, Giza, Alexandria, Hurghada, Port Said, Mansoura, Gharbia, Sharqia, Assiut, Minya, and other governorates

CHALLENGE

• Diminish the risk of down-time and consequent loss of revenue 
• Synchronize and secure data availability across multiple contact hubs
• Maintain quality of service (QoS), compliance, and customer satisfaction

SOLUTION

• Dell EMC VxRail Appliance

The Dell EMC VxRail is a powerful Hyper-converged Infrastructure Appliance (HCIA) that is available in 1U or 2U rack building blocks. It is built on VMware vSAN technology and further enabled with Dell EMC software. 

RESULTS 

• Diminished risk of down-time and minimized loss of data through improved back-up synchronization
• Lower cost of serviceability by 42% and accelerated IT service delivery by 56%
• Up to 80 percent cost savings compared to a DR-as-a-service solution
• Simplified management based on familiar VMware ecosystem tools
• Efficient footprint to fit within co-located data center facility
• Single-source support from Dell EMC

BENEFITS

• A turnkey experience yielding smooth and fast extension of business operations.
• Extracting reports up to 58% faster thanks to the high level of integration with VMWare.
• Up to 30% lower total cost of ownership versus traditional SAN thanks to offloading excess IT equipment and consuming less power.
• The potential to recognize up to 489% return on investment as a result of VxRail's fully automated lifecycle management and reduced IT overhead.
• Becoming more agile since extending IT services to new branches and locations is done in a time-efficient manner – 56% faster on average.

For more information about this product, click here.