- Scale Five to 3,000 users Connect up to 150 IP Office systems - Deployment Models On Premises, from the Cloud (Avaya Powered by IP Office) or Hybrid Virtualized IP Office software with VMWare ESXi, KVM, Microsoft Hyper V or Amazon Web Services Dedicated Avaya Server Avaya IP Office 500 V2 appliance - Supported Telephony Devices SIP/IP phones Digital phones Analog phones Softphones (Clients) for desktop and mobile devices Analog and Digital Cordless (including DECT) Conference room phones - Third Party Integration TAPILink lite TAPILink Pro DevLink Pro - Administration Web based - centrally managed Windows client Database back-up and restore - Mobility Avaya Equinox client for Windows, macOS, iOS, Android Call over Wi-Fi/3G/4G data networks Visual voicemail Supervised and unsupervised transfers Presence Instant messaging and Chat Conference controls Geo-location presence and tracking Integration with Microsoft Outlook Calendar - Conferencing Avaya Equinox Meetings Online Virtual room for video, audio, web collaboration 50 active participants, 500 streaming participants HD video, Room system connectivity – any vendor Rich video capabilities Extensive web collaboration tools Advanced meeting & moderation controls - Team Collaboration Allows teams to self-organize and collaborate in virtual rooms (Spaces) Collaborate through voice, video, IM, and team chat Post docs, share web links, comment, track tasks Browser and mobile app - Contact Center Five to 400 agents Multichannel – voice, email, web chat, fax, SMS (Text) Skills-based routing Browser-based clients Windows clients Integration to CRM, IVR and Workforce Optimization solutions - Desktop Client Avaya Equinox Browser-based (WebRTC) interface Microsoft Lync integration Salesforce.COM plug-in Microsoft Outlook plug-in
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